CUSTOMER SUPPORT
A real person.
A clear point of contact.
Need help with a consulting service, a payment or an ABONY app? Contact ABONY LLC directly. No account or sign-in is required to access this page.
HELP US HELP YOU
What to include
in your message.
Email info@abony.us with a short description of your question and the relevant details below.
- Consulting: your name, package and scheduling question.
- Payments: the email used at checkout, payment date and reference (for example, AB-XXXXXX).
- Apps: the app name, app version, device model, OS version and steps to reproduce the issue.
- Feedback: your suggestion or feature request and the app or service it relates to.
Please do not send passwords, full card numbers or other sensitive account credentials. Screenshots can help; remove any private information first.
Email customer supportCOMMON QUESTIONS
A few helpful answers.
How are consulting sessions delivered?
Sessions are delivered online via Zoom or Google Meet. Each session is 30 minutes. After payment, we email you within one business day to arrange times that suit your time zone.
Can I reschedule a session?
Yes. Email info@abony.us at least 24 hours before the session. Sessions should be used within 90 days of payment unless we agree otherwise in writing.
Where can I find my payment receipt?
Check the email address used at checkout and the payment confirmation page. If you cannot find your receipt, contact us with your payment date and reference.
What is the refund policy?
Consulting payments are final and non-refundable under the policy published on our payment website. Duplicate or incorrect charges will be corrected on request. See our refund and cancellation terms for details.
How do I report an app issue or request a feature?
Email info@abony.us with the app name and details of the issue or suggestion. For technical issues, include your device, operating system, app version and steps to reproduce the problem. This support page is publicly available without signing in.
How can I request access to or deletion of my information?
Email info@abony.us with your request. We may need to verify your identity and retain records required for legal or accounting purposes. See our Privacy Policy.